Terms & Conditions

1. Acceptance of Terms

By using our platform, you affirm that you:

• Are at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity and authority to enter into these Terms on behalf of yourself or your organization
• Agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

Echo Plate is a SaaS platform that enables businesses to:

• AI-powered analytics and automation tools for audio/voice interactions
• Integration with third-party systems (CRM, ticketing, communications, etc.)
• APIs and dashboards to deploy, manage, and analyze Echo Plate units
• Reporting, monitoring, and customer support based on your subscription plan.

We may update, modify, or discontinue parts of the Services from time to time.

3. Account Registration and Responsibilities

To access certain features, you may need to register an account. You agree to:

• Provide accurate and complete information during registration
• Maintain confidentiality of login credentials
• Notify us immediately if you suspect unauthorized access.

You are responsible for all activities under your account.

4. Subscription, Billing, and Payment Terms

a. Payment

All fees are billed according to your plan. By providing payment information, you authorize recurring billing until cancellation.

b. Refunds

Payments are non-refundable except as required by law or explicitly stated in your agreement with us.

c. Taxes

You are responsible for applicable sales tax, VAT, GST, or similar charges in your jurisdiction.

5. Acceptable Use

You agree not to use the Service to:

• Violate any laws or regulations (including data protection laws).
• Infringe the intellectual property rights of others
• Upload malicious code or interfere with the Service.
• Attempt to bypass security controls or reverse-engineer the software.

6. Intellectual Property

We own all intellectual property rights in the Service and related materials.

You own the data you input into the Service but grant us a license to use it solely for delivering and improving the Service.

7. Data Privacy & Compliance

We take privacy seriously. Our collection and use of personal data are governed by our Privacy Policy.

North America (CCPA/CPRA):

• California residents may exercise rights to know, delete, and opt-out of “sale” or “sharing” of data.
• We provide a “Do Not Sell or Share My Personal Information” mechanism where legally required.

EU/EEA & UK (GDPR):

• We act as a data controller for account data and as a data processor for customer-submitted data.
• Lawful bases for processing may include contract performance, legitimate interest, or consent.
• Data subjects have rights to access, rectification, erasure, portability, restriction, and objection.
• We support cross-border data transfers under approved mechanisms (e.g., SCCs, UK IDTA).

Asia-Pacific:

• We commit to meeting privacy requirements in regions such as Singapore (PDPA), Australia (Privacy Act), and India’s Digital Personal Data Protection Act (DPDPA) as they apply.

8. Service Availability and Updates

We strive for high uptime but do not guarantee uninterrupted service. Maintenance windows, upgrades, or force majeure events may cause temporary outages.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid by you in the last three (3) months preceding the claim
• Nothing in these Terms limits liability for death, personal injury, fraud, or other liability that cannot be excluded under applicable law (e.g., consumer rights in the EU/UK).

10. Indemnification

You agree to indemnify and hold AdvAInt.ai harmless from any claim, loss, or damage resulting from your violation of these Terms or misuse of the Services.

11. Termination

We may suspend or terminate your account for breach of these Terms. You may stop using the Service at any time; however, you remain responsible for any outstanding payments

• All rights granted to you under these Terms will cease
• You must cease all use of the platform
• Your data may be retained or deleted in accordance with our Privacy Policy

12. Governing Law and Jurisdiction

North America: Governed by the laws of the State of Delaware, USA, unless local mandatory laws override.

EU/UK: Where required, disputes will be handled under EU or UK consumer protection laws and courts.

Asia: Local jurisdiction applies where mandated by consumer law.

We may agree to arbitration or other dispute resolution methods in writing.

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time. We will notify you of any material changes via email or platform notification. Continued use of the Services after such notice constitutes acceptance of the revised Terms.

14. Contact information

If you have any questions or concerns regarding these Terms, please contact us at: